Exchanges and Returns
At Manikā, we want you to love your pieces. If for any reason you need to exchange or return your intentional accessory, we are here to guide you through the process.
1. Changes
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Timeframe: You can request an exchange within 30 days of the in-store purchase date or the online order receipt date.
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Conditions: The product must be in perfect condition, with its original packaging and proof of purchase (physical or
digital receipt). Only one exchange per order is allowed. Exchanges only apply to the same model originally purchased. - Size availability: If we do not have the size you need, you can choose between a refund or waiting for the product to become available again.
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Where to make the exchange:
Online purchases: Exchanges are exclusively made at our showroom in Prado Norte, subject to
availability.
In-store purchases: Exchanges are made at the same point of sale where you purchased the product. - Shipping costs: Original shipping costs are non-refundable.
- For exchanges, the shipping cost is borne by the customer, unless it is a MANIKĀ error or a manufacturing defect.
2. Products on SALE or Clearance
- All purchases made in the SALE / Clearance section are final sales.
- These products are not eligible for exchanges, returns, or refunds, unless they have a manufacturing defect.
- In case of a defect, the terms of the current warranty policy will apply.
To initiate an exchange: contact us via WhatsApp at +52 (55) 3206 2562 or email info@manika.mx.
3. Returns
- Online purchases: We accept returns (partial or full) within 7 days of receiving your order. Refunds are issued only via the same payment method used for the purchase.
- Showroom or physical store purchases: No cash refunds are issued. You may exchange the item for another product. If there is a credit balance in your favor, MANIKĀ credit will be issued for future purchases.
For online returns: send a WhatsApp message to +52 (55) 3206 2562 with your order number.
4. Warranty
- Damaged accessories: If any accessory arrives in poor condition, you can activate the warranty within 7 days of delivery. In this case, MANIKĀ will cover shipping costs.
- General quality warranty: All our products come with a 3-month warranty from the date of purchase.
- Coverage: Manufacturing defects and product quality issues.
- Warranty resolution: Depending on the case, you may be eligible for repair, replacement, or refund.